Mark H. Moore, Harvard University Press, 2013
Mark H. Mooreās now classic Creating Public Value offered advice to public managers about how to create public value. But that book left a key question unresolved: how could one recognize (in an accounting sense) when public value had been created? Here, Moore closes the gap by setting forth a philosophy of performance measurement that will help public managers name, observe, and sometimes count the value they produce, whether in education, public health, safety, crime prevention, housing, or other areas. Blending case studies with theory, he argues that private sector models built on customer satisfaction and the bottom line cannot be transferred to government agencies. MoreĀ»
Biliang Hu and Tony Saich, Palgrave Macmillan, 2012
This book is a story of one village, Yantian, and its remarkable economic and social transformation. The village sits in the Pearl River Delta, the engine of China's emergence as the hub of global manufacturing and production. The village's success relied on the creation of new economic collectives, its ability to leverage networks, and its proximity to Hong Kong to transform forever the formerly sleepy rural area. The result of almost 20 years of field work by the authors, Chinese Village, Global Market shows how outcomes are shaped by a number of factors such as path dependence, social structures, economic resources and local entrepreneurship. More | Watch the Virtual Book Tour
Sanderijn Cels, Jorrit De Jong, Frans Nauta, Brookings Institution Press, 2012
Agents of Change describes imaginative, cross-boundary thinking and transformative change and explains exactly how innovators pull it off. While governments around the world struggle to maintain service levels amid fiscal crises, social innovators are improving social outcomes for citizens by changing the system from within. In Agents of Change, three cutting-edge thinkers and entrepreneurs present case studies of social innovation that have led to significant social change. Drawing on original empirical research in the United States, Canada, Japan, Germany, Denmark, and the Netherlands, they examine how ordinary people accomplished extraordinary results. More | Watch the Virtual Book Tour
John Parkinson and Jane Mansbridge, editors, Cambridge University Press, 2012
'Deliberative democracy' is often dismissed as a set of small-scale, academic experiments. This volume seeks to demonstrate how the deliberative ideal can work as a theory of democracy on a larger scale. It provides a new way of thinking about democratic engagement across the spectrum of political action, from towns and villages to nation states, and from local networks to transnational, even global systems. Written by a team of the world's leading deliberative theorists, Deliberative Systems explains the principles of this new approach, which seeks ways of ensuring that a division of deliberative labor in a system nonetheless meets both deliberative and democratic norms. MoreĀ»
Stephen Kosack, Oxford University Press, 2012
What causes a government to invest--or not invest--in poor citizens, especially mass education? In The Education of Nations, Stephen Kosack focuses on three radically different developing countries whose developmental trajectories bear little resemblance to each other--Brazil, Ghana, and Taiwan--and offers an elegant and pragmatic answer to this crucially important question. Quite simply, the level of investment in mass education is the product of one of two simple conditions, one political and one economic. The first condition is the nature and success of political entrepreneurs at organizing the poor politically; the second is the flexibility of the labor market faced by employers who need skilled workers. MoreĀ»
John D. Donahue and Mark H. Moore, editors, Brookings Institution Press, 2011
The 9-11 attacks resulted in heightened security efforts in American ports. Any attack on a seaport would be far more disruptive to the day-to-day functions of the country than even airport closures. Much of the responsibility for increasing port security fell to the U.S. Coast Guard. In this book, Harvard Kennedy School authors focus diverse conceptual lenses on a single high-stakes management challengeāenhancing U.S. port security. The aims are two: to understand how that complex challenge might plausibly be met and to explore the similarities, differences, and complementarities of their alternative approaches to public management. MoreĀ»
Jeeyang Rhee Baum, The University of Michigan Press, 2011
Under what conditions is a newly democratic government likely to increase transparency, accountability, and responsiveness to its citizens? What incentives might there be for bureaucrats, including those appointed by a previously authoritarian government, to carry out the wishes of an emerging democratic regime? Responsive Democracy addresses an important problem in democratic transition and consolidation: the ability of the chief executive to control the state bureaucracy. Using three well-chosen case studiesāthe Philippines, South Korea, and TaiwanāJeeyang Rhee Baum explores the causes and consequences of codifying rules and procedures in a newly democratic government. MoreĀ»
Charles Griffin, Stephen Kosack, and Courtney Tolmie, Brookings Institution Press, 2010
From the Ground Up proposes that the international communityās efforts to improve public expenditure and budget execution decisions would be more effective if done in collaboration with local independent monitoring organizations. The authors track the work of 16 independent monitoring organizations from across the developing world, demonstrating how these relatively small groups of local researchers produce both thoughtful analysis and workable solutions. They achieve these results because their vantage point allows them to more effectively discern problems with governance and to communicate with their fellow citizens about the ideals and methods of good governance. MoreĀ»
Anthony Saich, Third Edition, Palgrave Macmillan, 2010
Lavish spectacles such as the Beijing Olympics and Expo 2010 have raised China's global profile and echoed predictions of a rise to the position of a major world actor. Yet moves towards a market-based economy, together with the global recession, have exacerbated a number of political and social challenges for the Chinese government. The tensions between communist and capitalist identities continue to divide society. The People's Republic is now over sixty years old ā an appropriate juncture at which to reassess the state of contemporary Chinese politics. In this substantially revised third edition, Saich delivers a thorough introduction to all aspects of politics and governance in post-Mao China, taking full account of the changes of the Seventeenth Party Congress and Eleventh National People's Congress. Listen to Director Saich's summary of the bookĀ»
William P Alford, William Kirby, and Kenneth Winston, editors, Routledge, Taylor & Francis Group, 2010
Professionals are a growing group in China and increasingly make their presence felt in governance and civil society. At the same time, however, professionals in the West are under increasing pressure from commercialism or scepticism about their ability to rise above self-interest. This book focuses on professionals in China and asks whether developing countries have a fateful choice: to embrace Western models of professional organization as they now exist, or to set off on an independent path, adapting elements of Western practices to their own historical and cultural situation. In doing so, the authors in this volume discuss a wealth of issues, including: the historic antecedents of modern Chinese professionalism; the implications of professionalism as an import in China; the impact of socialism, the developmental state and rampant commercialism on the professions in China; and the feasibility of liberal professions in an illiberal state. MoreĀ»
Rajawali Foundation Institute for Asia, Kompas Gramedia Group, 2010
Rates of economic growth in Indonesia have returned to the levels experienced before the global economic crisis of 2007-08. And yet other countries in Asia, such as China, India, Thailand, Malaysia, and The Philippines have been growing even faster. Compared to these countries, Indonesia is quickly being left behind in terms of foreign direct investment, manufacturing growth, infrastructure investments, and educational attainment. Like a marathoner carrying a twenty kilogram pack, Indonesia can see the competition pulling away but is powerless to pick up the pace. Indonesia must engage in a thorough process of institutional transformation if it is to shed the legacy of Guided Democracy and the New Order and learn to compete in an ever globalizing economy.MoreĀ»
Stephen Goldsmith with Gigi Georges and Tim Glynn Burke, Jossey-Bass, 2010
Civic leaders across the U.S. and throughout the world are discovering creative ways to overcome the obstacles that seal the doors of opportunity for too many. These inspiring individuals believe that within our communities lies the entrepreneurial spirit, compassion and resources to make progress in such critical areas as education, housing and economic self-reliance.Real progress requires that we take bold action and leverage our strengths for the greater good.The Power of Social Innovation offers public officials, social entrepreneurs, philanthropists, and individual citizens the insights and skills to create healthier communities and promote innovative solutions to public and social problems. This seminal work is based on Stephen Goldsmith's decades of experience, extensive ongoing research, and interviews with 100+ top leaders from a wide variety of sectors. Goldsmith shows that everyday citizens can themselves produce extraordinary social change. MoreĀ»
Ilan Alon, Julian Chang, Marc Fetscherin, Christoph Latteman, and John R. McIntyre, editors, Palgrave Macmillan, 2009
The development of the Chinese multinational is a new feature of globalization. This book deals in the first section with the political economy and governance of China. The contemporary discourse of the internationalization of Chinese enterprises is discussed from different theoretical perspectives and shows how it will reshape global competition, and how the new corporate governance structures impact the long-term performance of state-owned enterprises in China. The second section assesses international trade and foreign direct investment (FDI) by Chinese firms and their impact on developed countries. The effects of China's policy and regulatory change on outward FDI are outlined and a Sino-EU Intra-Industry Trade and FDI analysis explores the nature of the challenge facing the EU. Section three describes the developments in certain Chinese industries, such as telecommunications, electronics and automotives, and explains companies and government strategies to gain access to global natural resources. MoreĀ»
William Eggers and John O'Leary, Harvard Business School Press, 2009
The American people are frustrated with their government ā dismayed by a series of high-profile failures (Iraq, Katrina, the financial meltdown). Yet our nation has a proud history of great achievements: victory in World War II, our national highway system, welfare reform, the moon landing. The truth is, we need more successes like these to reclaim government's legacy of competence. In the book If We Can Put a Man on the Moon, William Eggers and John O'Leary explain how to do it. The key? Understand ā and avoid ā the common pitfalls that trip up public-sector leaders during the journey from idea to results. MoreĀ»
Arnold M. Howitt and Herman B. Leonard, editors, CQ Press, 2009
From floods to fires, tornadoes to terrorist attacks, governments must respond to a variety of crises and meet reasonable standards of performance. What accounts for governmentsā effective responses to unfolding disasters? How should they organize and plan for significant emergencies? With twelve adapted Kennedy School cases, readers experience first-hand a series of large-scale emergencies and come away with a clear sense of the different types of disaster situations governments confront, with each type requiring different planning, resourcing, skill-building, leadership, and execution. MoreĀ»
Richard Rosecrance and Gu Guoliang, editors, PublicAffairs, 2009
Over several years, some of the most distinguished Chinese and American scholars have engaged in a major research project, sponsored by the Chinaā U.S. Exchange Foundation (USEF), to address the big bilateral and global issues the two countries face. Historically, the ascension of a great power has resulted in armed conflict. This group of scholarsāexperts in politics, economics, international security, and environmental studiesāset out to establish consensus on potentially contentious issues and elaborate areas where the two nations can work together to achieve common goals. Featuring essays on global warming, trade relations, Taiwan, democratization, WMDs and bilateral humanitarian intervention, Power and Restraint finds that China and the United States can exist side by side and establish mutual understanding to better cope with the common challenges they face. HKS Professors Graham Allison, Joseph Nye, and Anthony Saich contribute chapters. Editor Richard Rosecrance elaborates on the book's findings. MoreĀ»
William D. Eggers & Shalabh Kumar Singh, Deloitte Research, 2009
The Public Innovatorās Playbook, published by Deloitte Research in the U.S. with the Harvard Kennedy Schoolās Ash Center, describes how governments have the opportunity to help improve the economic environment, create jobs, and more efficiently manage costs. According to the book, governments currently innovate. Moreover, some creative approaches in the private sector come from the public sector. However, few governments take an integrated view of the process or treat it as a disciplineāwhich includes methodical processes, reward systems, and a mission linked to the process and organizational structure. MoreĀ»
Alexander Keyssar, Basic Books, 2009
Most Americans take for granted their right to vote, whether they choose to exercise it or not. But the history of suffrage in the U.S. is, in fact, the story of a struggle to achieve this right by our society's marginalized groups. In The Right to Vote, HKS historian Alexander Keyssar explores the evolution of suffrage over the course of the nation's history. Examining the many features of the history of the right to vote in the U.S.āclass, ethnicity, race, gender, religion, and ageāthe book explores the conditions under which American democracy has expanded and contracted over the years. Keyssar presents convincing evidence that the history of the right to vote has not been one of a steady history of expansion and increasing inclusion, noting that voting rights contracted substantially in the U.S. between 1850 and 1920. Keyssar also presents a controversial thesis: that the primary factor promoting the expansion of the suffrage has been war and the primary factors promoting contraction or delaying expansion have been class tension and class conflict. The June 2009 edition includes a new chapter on voting rights since 2000. MoreĀ»
Jorrit de Jong and Gowher Rizvi, editors, Brookings Institution Press, 2009
The State of Access documents a worrisome gap between principles and practice in democratic governance. This book is a comparative, cross-disciplinary exploration of the ways in which democratic institutions fail or succeed to create the equal opportunities that they have promised to deliver to the people they serve. In theory, rules and regulations may formally guarantee access to democratic processes, public services, and justice. But reality routinely disappoints, for a number of reasonsāexclusionary policymaking, insufficient attention to minorities, underfunded institutions, inflexible bureaucracies. The State of Access helps close the gap between the potential and performance in democratic governance. MoreĀ»
Stephen Goldsmith and Donald Kettl, editors, Brookings Institution Press, 2009
The era of textbook top-down, stovepiped public management in America is over, and the traditional dichotomy between public ownership and privatization is an outdated notion. Public executives have shifted their focus from managing workers and directly providing services to orchestrating networks of public, private, and nonprofit organizations to deliver those services. In this new book, Stephen Goldsmith and Donald Kettl head a stellar cast of policy practitioners and scholars exploring the potential, strategies, and best practices of high-performance networks while identifying next-generation issues in public sector network management. Unlocking the Power of Networks employs sector-specific analyses to reveal how networked governance achieves previously unthinkable policy goals. Listen to Stephen Goldsmith's summary of the bookĀ»
William H. Overholt, Cambridge University Press, 2008
American security and prosperity now depend on Asia. William H. Overholt offers an iconoclastic analysis of developments in each major Asian country, Asian international relations, and U.S. foreign policy. Drawing on decades of political and business experience, he argues that obsolete Cold War structures tie the U.S. increasingly to an otherwise isolated Japan and obscure the reality that a U.S.-Chinese bicondominium now manages most Asian issues. Military priorities risk polarizing the region unnecessarily, weaken the economic relationships that engendered American preeminence, and ironically enhance Chinese influence. As a result, despite its Cold War victory, U.S. influence in Asia is declining. Overholt disputes that democracy promotion will lead to superior development and peace, and forecasts a new era in which American geopolitics could take a drastically different shape. MoreĀ»
Anthony Saich and Shahid Yusuf, editors, World Bank Publications, 2008
Over the next 10-15 years, China's urbanization rate is expected to rise from 43 percent to well over 50 percent, adding an additional 200 million mainly rural migrants to the current urban population of 560 million. How China copes with such a large migration flow will strongly influence rural-urban inequality, the pace at which urban centers expand their economic performance, and the urban environment. The growing population will necessitate a big push strategy to maintain a high rate of investment in housing and the urban physical infrastructure and urban services. To finance such expansion will require a significant strengthening and diversification of China's financial system. Listen to Director Saich's summary of the bookĀ»
Ilan Alon and John R. McIntyre, editors, Palgrave Macmillan Publishers Limited, 2008
The 21st century has been dubbed the Chinese century. As China becomes a dominant world economic actor, its enterprisesāstate-run or otherwiseāincreasingly look to distant shores in the Western hemisphere and the European continent for inspiration. Edited by John R. McIntyre and former Rajawali Fellow Ilan Alon, this collection of papers brings together a diverse community of interdisciplinary Chinese research scholars to assess the impact of Chinese business on global business and environments, disseminate knowledge on the emergence of globalizing Chinese firms, and address the issues related to corporate sustainable development and outsourcing. MoreĀ»
Sandford F. Borins, editor, Brookings Institution Press, 2008
What is the future of government innovation? How can innovation enhance the quality of life for citizens and strengthen democratic governance? Innovations in Government: Research, Recognition, and Replication answers these questions by presenting a comprehensive approach to advancing the practice and study of innovation in government. The authors discuss new research on innovation, explore the impact of several programs that recognize innovation, and consider challenges to the replication of innovations. MoreĀ»
Steven M. Goldstein and Julian Chang, editors, EastBridge Books, 2008
Presidential Politics in Taiwan discusses some of the main themes which emerged following Chen Shui-bianās election and seeks to elucidate the major challenges that the administration faced as well as the policies that Chen established. This serves as a foundation for the individual chapters assessing the direction that the Chen Shui-bian administration has taken in regard to the major issue areas of domestic political dynamics; socio-political āhot buttonsā; and foreign policy/national security. Each chapter addresses the question of how the Chen administrationās first term defined, debated, and impacted specific aspects of the evolving Taiwanese polity. MoreĀ»
Anthony Saich, Palgrave Macmillan Publishers Limited, 2008
Chinaās leaders faced a major challenge to provide citizens with acceptable social welfare during the economic transition. They are confronted with building a new support system in the countryside, shifting the burden in urban China from the factory to the local state, and integrating new social groups, into existing systems. Providing Public Goods comprises a detailed study of healthcare, disease control, social insurance, and social relief. Saich elaborates on the book's findings. MoreĀ»
Julian Chang and Steven M. Goldstein, World Scientific Publishing, 2007
The book begins with an introduction which analyzes the state of Cross-Strait economic and political relations on the eve of dual accession to the WTO, and briefly introduces the chapters which follow. The first chapter discusses the concessions made by both sides in their accession agreements and is followed by two chapters which describe the manner in which the Taiwan economy was reformed to achieve compliance as well as the specific, restrictive trade regime that was put into place to manage mainland trade. The next two chapters deal with the implications of that restrictive trade regime for the Taiwan economy in Asia and with the nature of the interactions between the two sides within the WTO. The final four chapters of the volume examine the impact of membership on four sectors of the economy: finance; agriculture; electronics and automobiles. MoreĀ»
Archon Fung, Mary Graham, and David Weil, Cambridge University Press, 2007
Which SUVs are most likely to roll over? What cities have the unhealthiest drinking water? Which factories are the most dangerous polluters? What cereals are the most nutritious? In recent decades, governments have sought to provide answers to such critical questions through public disclosure to force manufacturers, water authorities, and others to improve their products and practices. Corporate financial disclosure, nutritional labels, and school report cards are examples of such targeted transparency policies. At best, they create a light-handed approach to governance that improves markets, enriches public discourse, and empowers citizens. But such policies are frequently ineffective or counterproductive. Based on an analysis of eighteen U.S. and international policies, Full Disclosure shows that information is often incomplete, incomprehensible, or irrelevant to consumers, investors, workers, and community residents. To be successful, transparency policies must be accurate, keep ahead of disclosers' efforts to find loopholes, and, above all, focus on the needs of ordinary citizens. MoreĀ»
Biliang Hu, Routledge, 2007
China's successful transition from a centrally planned economy to a socialist market economy, with rapid growth in rural areas 1980s, is a consequence of the impact of both formal and informal institutions. Hitherto, most work undertaken on this issue has focused on formal institutions. This book shows the great importance of informal institutions on the economic and social development of rural China. It examines the relationship between informal institutions and rural development in China since the end of the 1970s, focusing in particular on three major informal institutions: village trust and rotating savings and credit associations (ROSCAs), guanxi community and 'integrating village with company' (IVWC) governance. MoreĀ»
G. Shabbir Cheema and Dennis A. Rondinelli, editors, Brookings Institution Press, 2007
The trend toward greater decentralization of governance activities, now accepted as commonplace in the West, has become a worldwide movement. Today's world demands flexibility, adaptability, and the autonomy to bring those qualities to bear. In this thought-provoking book, experts in government and public management trace the evolution and performance of decentralization concepts, from the transfer of authority within government to the sharing of power, authority, and responsibilities among broader governance institutions. The contributors to Decentralizing Governance assess emerging concepts such as devolution and capacity building; they also detail factors driving the decentralization movement such as the ascendance of democracy, economic globalization, and technological progress. MoreĀ»
Archon Fung, Princeton University Press, 2006
Every month in every neighborhood in Chicago, residents, teachers, school principals, and police officers gather to deliberate about how to improve their schools and make their streets safer. Residents of poor neighborhoods participate as much or more as those from wealthy ones. All voices are heard. Since the meetings began more than a dozen years ago, they have led not only to safer streets but also to surprising improvements in the city's schools. Chicago's police department and school system have become democratic urban institutions unlike any others in America. Empowered Participation is the compelling chronicle of this unprecedented transformation. It is the first comprehensive empirical analysis of the ways in which participatory democracy can be used to effect social change. Using city-wide data and six neighborhood case studies, the book explores how determined Chicago residents, police officers, teachers, and community groups worked to banish crime and transform a failing city school system into a model for educational reform. The author's conclusion: Properly designed and implemented institutions of participatory democratic governance can spark citizen involvement that in turn generates innovative problem-solving and public action. Their participation makes organizations more fair and effective. MoreĀ»
James N. Levitt and Lydia K. Bergen, editors, Island Press, 2005
In the absence of innovation in the field of conservation finance, a daunting funding gap faces conservationists aiming to protect America's system of landscapes that provide sustainable resources, water, wildlife habitat, and recreational amenities. Experts estimate that the average annual funding gap will be between $1.9 billion and $7.7 billion over the next forty years. Can the conservation community come up with new methods for financing that will fill this enormous gap? Which human and financial resources will allow us to fund critical land conservation needs? From Walden to Wall Street brings together the experience of more than a dozen pioneering conservation finance practitioners to address these crucial issues. Contributors present groundbreaking ideas including mainstreaming environmental markets; government ballot measures for land conservations; convertible tax-exempt financing; and private equity markets. MoreĀ»
Steven Kelman, Brookings Institution Press, 2005
This is a hopeful account of the potential for organizational change and improvement within government. Despite the mantra that "people resist change," it is possible to effect meaningful reform in a large bureaucracy. In Unleashing Change, public management expert Steven Kelman presents a blueprint for accomplishing such improvements, based on his experience orchestrating procurement reform in the 1990s. Kelman's focuses on making change happen on the front lines, not just getting it announced by senior policymakers. He argues that frequently there will be a constituency for change within government organizations. The role for leaders is not to force change on the unwilling but to unleash the willing, and to persist long enough for the change to become institutionalized. MoreĀ»
Stephen Goldsmith and William D. Eggers editors, Ash Center and Brookings Institution Press, 2004
A fundamental, but mostly hidden, transformation is happening in the way public services are being delivered, and in the way local and national governments fulfill their policy goals. Government executives are redefining their core responsibilities away from managing workers and providing services directly to orchestrating networks of public, private, and nonprofit organizations to deliver the services that government once did itself. Authors Stephen Goldsmith and William D. Eggers call this new model "governing by network" and maintain that the new approach is a dramatically different type of endeavor that simply managing divisions of employees. Governing by Network examines for the first time how managers on both sides of the aisle, public and private, are coping with the changes. Here is a clear roadmap for actually governing the networked state for elected officials, business executives, and the broader public. MoreĀ»
Merilee S. Grindle, Princeton University Press, 2004
Despite the Odds poses an important question: How can we account for successful policy reform initiatives when the political cards are stacked against change? Theories of politics usually predict that reform initiatives will be unsuccessful when powerful groups are opposed to change and institutions are biased against it. This book, however, shows how the strategic choices of reform proponents alter the destinies of policy reforms by reshaping power equations and undermining institutional biases that impede change. Despite the Odds opens the "black box" of decision making in five initiatives designed to enhance the quality of education services in Latin America. The book addresses the strategies used by reformers to manage the political process of change and those adopted by opposition groups and institutions resisting their efforts. MoreĀ»
Archon Fung and Erik Olink Wright, Verso Press, 2003
The institutional forms of liberal democracy developed in the 19th century seem increasingly ill-suited to the problems we face in the 21st. This dilemma has given rise in some places to a new, deliberative democracy, and this volume explores four contemporary empirical cases in which the principles of such a democracy have been at least partially instituted: the participatory budget in Porto Alegre; the school decentralization councils and community policing councils in Chicago; stakeholder councils in environmental protection and habitat management; and new decentralized governance structures in Kerala. In keeping with the other Real Utopias Project volumes, these case studies are framed by an editorsā introduction, a set of commentaries, and concluding notes. MoreĀ»
Jane Mansbridge, University Of Chicago Press, 2001
How can human beings be induced to sacrifice their livesāeven one minute of their lives-for the sake of their group? This question, central to understanding the dynamics of social movements, is at the heart of this collection of original essays. The book is the first to conceptualize and illustrate the complex patterns of negotiation, struggle, borrowing, and crafting that characterize what the editors term "oppositional consciousness"āan empowering mental state that prepares members of an oppressed group to undermine, reform, or overthrow a dominant system. Each essay employs a recent historical case to demonstrate how oppositional consciousness actually worked in the experience of a subordinate group. Based on participant observation and interviews, chapters focus on the successful social movements of groups such as African Americans, people with disabilities, sexually harassed women, Chicano workers, and AIDS activists. Ultimately, Oppositional Consciousness sheds new light on the intricate mechanisms that drive the important social movements of our time. MoreĀ»
Mark H. Moore, Harvard University Press, 1997
A seminal figure in the field of public management, Mark Moore presents his summation of 15 years of research, observation, and teaching about what public sector executives should do to improve the performance of public enterprises. Useful for both practicing public executives and those who teach them, this book explicates some of the richest of several hundred cases used at Harvard Kennedy School and illuminates their broader lessons for government managers. Moore addresses four questions that have long bedeviled public administration: What should citizens and their representatives expect and demand from public executives? What sources can public managers consult to learn what is valuable for them to produce? How should public managers cope with inconsistent and fickle political mandates? How can public managers find room to innovate? Moore's answers respond to the well-understood difficulties of managing public enterprises in modern society by recommending specific, concrete changes in the practices of individual public managers: how they envision what is valuable to produce, how they engage their political overseers, and how they deliver services and fulfill obligations to clients. MoreĀ»